Water Damage Vancouver WA Case Study

A Case Study for Water Damage in Vancouver WA

The homeowner was insured by Farmers Insurance for a residential property at  NE 17th St | Vancouver, WA 98664 that faced significant water damage due to a burst toilet supply line. Urgent response was needed to limit further damage and restore the affected areas. This case study outlines the successful water damage restoration project executed by Benchmark Restoration & Cleaning, highlighting the challenges faced, strategies employed, and the positive outcome achieved. Welcome to Benchmark’s water damage restoration in the North Garrison Heights Community of Vancouver WA, as a case study.

Image of the area around. a toilet that is wet because of water damage.
The failed toilet supply line bathroom that caused the water damage in North Garrison Heights community of Vancouver wa
The hallway, still wet from a water damage that occurred in a bathroom near by.
Water damage affecting the main hallway, and eventually the garage.

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Client Overview: Benchmark Restoration & Cleaning was contacted by the homeowners of NE 17th St Vancouver, WA 98664. First thing to learn is the source of the loss was a broken toilet supply line behind the main bathroom cabinet. The water damage in Vancouver WA was moderate, affecting Luxury Vinyl Tile (LVT), baseboards, drywall and tile flooring, and personal belongings. It affected the main level of the property. The clients requested immediate help to prevent mold growth, salvage their possessions, and restore their home to its pre-damage condition.


  1. Time Sensitivity: Time was of the essence to prevent further damage and mold growth. Immediate action was required to mitigate losses.
  2. Comprehensive Damage: The toilet supply line had affected multiple areas, including the bathroom, bedroom, walk in closet, garage and personal belongings, demanding a thorough restoration process.
  3. Coordination with Insurance: Coordinating with the client’s insurance company to ensure a smooth and hassle-free claims process.
Image of wet Luxury Vinyl Tile while a water damage technician with white socks on only, extracts the water in Vancouver WA.
A technician removing water from the Luxury Vinyl Tile (L.V.T) after the water damage occurred in North Garrison Heights.
Image of a wet tile floor from a water damage with dirty wet towels strewn about in Vancouver WA
Chaos and mess from the Vancouver WA water damage affecting the tile, baseboards, and drywall.

Strategies Employed:

  1. Emergency Response Team: Benchmark Restoration & Cleaning deployed an emergency response team within minutes of the initial call, equipped with state-of-the-art water extraction and drying equipment.
  2. Damage Assessment: Conducted a detailed assessment to identify the extent of the damage, categorizing it into different levels of severity to prioritize restoration efforts.
  3. Drying and Dehumidification: Utilized industrial-grade drying and dehumidification equipment to eliminate moisture, preventing mold growth and further damage.
  4. Content Restoration: Implemented specialized techniques for the restoration of damaged personal belongings, including furniture, documents, and electronics.
  5. Collaboration with Insurance: Worked closely with the client’s insurance company, providing detailed documentation of the damage and restoration process to expedite the claims process.
Image of a blue penetrating moisture meter showing a wall is wet, and the display on the meter shows it is 21.3% moisture content
A penetrating moisture probe demonstrating “high” moisture content, at 21.3 percent, well above the 17% dry standard.
Image of a bedroom with doors to a walk in closet and bathroom-all three were affected by water damage.
The bedroom, walk-in closed and the entry to the bathroom of the broken toilet supply line. All were affected by the flood.

Positive Outcome:

  1. Swift Restoration: Benchmark Restoration & Cleaning successfully completed the water damage restoration within the agreed-upon timeframe, preventing further deterioration of the property.
  2. Client Satisfaction: The homeowners were highly satisfied with the speed and efficiency of the restoration process, as well as the meticulous attention given to salvaging their belongings.
  3. Insurance Claim Success: The collaboration with the insurance company resulted in a smooth claims process, ensuring the clients received the compensation they were entitled to.

Conclusion: Benchmark Restoration & Cleaning demonstrated its fine skill in water damage restoration by swiftly and effectively addressing the challenges posed by the condensation line incident on NE 17th St Vancouver, WA 98664. This case study serves as a testament to the company’s commitment to providing efficient, comprehensive, and client-focused solutions in times of crisis.

Image of a blue penetrating moisture meter showing a wall is wet, and the display on the meter shows it is 21.3% moisture content
Moisture content of the bedroom door frame shows 29.7 percent on the initial day.
Image of a cluttered garage wall in Vancouver WA
The Garage wall that was affected by water damage. Multiple contents had to be removed to gain access to the wall.

Do you need a water damage restoration company in Vancouver Washington?

With Vancouver Washington’s increase in residences, protecting your home is more important than ever. At Benchmark Restoration & Cleaning, we quickly respond in minutes to any water damage that occurs in Vancouver our clients. For more information and practical tips on how to navigate these changes, you can contact us here

Benchmark Restoration & Cleaning is a certified firm in water damage restoration. And a certified Repair, Renovator beginning with the EPA, and also with the State of Washington.

Benchmark Restoration & Cleaning is a I.I.C.R.C. Water Damage Certified Firm
Benchmark Restoration is a certified EPA Lead-Safe Firm, and Certified Lead Safe Renovator in the State of Washington

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