Water Damage Restoration Salmon Creek

A Case Study of Water Damage Restoration in Salmon Creek WA

The homeowner was insured by Farmers Insurance for a residential property at 11320 NE 10TH AVE,VANCOUVER,WA 98685-3904 that faced significant water damage due to a toilet overflow. As a result, fast response was needed to prevent further damage and restore the affected areas. This case study outlines the successful water damage restoration project executed by Benchmark Restoration & Cleaning, highlighting the challenges faced, strategies employed, and as a result, the positive outcome achieved. Welcome to Benchmark’s water damage restoration in Salmon Creek WA, case study.

Bathroom toilet with drywall removed behind it.
2nd Level Toilet that was constantly running, then when clogged, it overflowed and caused a water damage in a home in Salmon Creek WA
An air mover blowing dry air onto the exposed stud bays near the toilet that caused the water damage
Air mover used to dry the exposed stud bays behind the source toilet that caused a water damage in Salmon Creek.

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Client Overview: Benchmark Restoration & Cleaning was contacted by the homeowners on 11320 NE 10th Ave,Vancouver,WA 98685-3904. First thing to know, is the source was a constantly running toilet that clogged on the third floor. The water damage was very extensive, affecting ceiling, carpet flooring, the basement ceiling, and personal belongings. So severe in fact that it eventually compromised some walls, until eventually, it was found. The clients sought fast help to prevent mold growth, salvage their possessions, and restore their home to its pre-damage condition.


  1. Time Sensitivity: Time was of the essence to prevent further damage and mold growth. Immediate action was required to mitigate losses.
  2. Comprehensive Damage: The running toilet had affected multiple areas, including ceiling, walls, flooring, and personal belongings, demanding a thorough restoration process. Furthermore, since the source of the leak was in the 2nd floor bathroom causing damage on the 2nd level, main level, and basement level as well.
  3. Coordination with Insurance: Coordinating with the client’s insurance company to ensure a smooth and hassle-free claims process.
Image of a moisture probe inserted into a ceiling to identify if it is wet.
Penetrating moisture meter probing a ceiling determining (and proving), that the ceiling is wet.
Image of a thermohygrometer, that reads relative humidity and temperature.
Thermohygrometer displaying current relative humidity and temperature at the water damaged home in Salmon Creek WA

Strategies Employed:

  1. Emergency Response Team: Benchmark Restoration & Cleaning deployed an emergency response team within minutes of the initial call, equipped with state-of-the-art water extraction and drying equipment.
  2. Damage Assessment: Conducted a detailed assessment to identify the extent of the damage, categorizing it into different levels of severity to prioritize restoration efforts.
  3. Drying and Dehumidification: Utilized industrial-grade drying and dehumidification equipment to eliminate moisture, preventing mold growth and further damage.
  4. Asbestos Mitigation: Asbestos testing in the main level ceiling determined asbestos was present, so an asbestos abatement team was required to remove the affected ceiling.
  5. Content Restoration: Implemented specialized techniques for the restoration of damaged personal belongings, including furniture, documents, and electronics.
  6. Collaboration with Insurance: Worked closely with the client’s insurance company, providing detailed documentation of the damage and restoration process to expedite the claims process.
Image of a living room after water damage occurred, and was being inspected.
Living Room Ceiling and Wall that was affected by a overflowing toilet in the level above in Salmon Creek.
Image of a water damaged living room ceiling in Salmon Creek WA.
The “other” side of the living room with the water damaged ceiling in Salmon Creek WA

Positive Outcome:

  1. Swift Restoration: Benchmark Restoration & Cleaning successfully completed the water damage restoration within the agreed-upon timeframe, preventing further deterioration of the property.
  2. Client Satisfaction: The homeowners were highly satisfied with the speed and efficiency of the restoration process, as well as the meticulous attention given to salvaging their belongings.
  3. Insurance Claim Success: The collaboration with the insurance company resulted in a smooth claims process, ensuring the clients received the compensation they were entitled to.

Conclusion: Benchmark Restoration & Cleaning demonstrated its fine skill in water damage restoration by swiftly and effectively addressing the challenges posed by the overflowing toilet on 11320 NE 10th Ave,Vancouver,WA 98685-3904. This case study serves as a testament to the company’s commitment to providing efficient, comprehensive, and client-focused solutions in times of crisis.

Do you need a water damage restoration company?

With Vancouver Washington’s increase in residences, protecting your home is more important than ever. At Benchmark Restoration & Cleaning, we quickly respond in minutes to any water damage that occurs in Vancouver our clients. For more information and practical tips on how to navigate these changes, you can contact us here

Benchmark Restoration & Cleaning is a certified firm in water damage restoration. And a certified Repair, Renovator beginning with the EPA, and also with the State of Washington.

Benchmark Restoration & Cleaning is a I.I.C.R.C. Water Damage Certified Firm
Benchmark Restoration is a certified EPA Lead-Safe Firm, and Certified Lead Safe Renovator in the State of Washington

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