Water Damage in NE Portland

A Case Study for Water Damage in NE Portland

The homeowner was insured by State Auto for a residential property at NE 25th Ave,Portland,OR 97211-6012 that faced significant water damage due to a burst pipe. Urgent response was needed to limit further damage and restore the affected areas. This case study outlines the successful water damage restoration project executed by Benchmark Restoration & Cleaning, highlighting the challenges faced, strategies employed, and the positive outcome achieved. Welcome to Benchmark’s water damage restoration in NE Portland Oregon, as a case study.

Pipe with rusted threads that caused a water damage in Northeast Portland
The failed fitting that caused the two-story water damage in Northeast Portland
Air mover drying our a wall that was wet from burst pipe
A turbo dryer drying out behind the cabinet where the water damage occurred

Client Overview: Benchmark Restoration & Cleaning was contacted by the homeowners on NE 25th Ave, Portland,OR 97211-6012. First thing to learn it the source of the loss was a broken pipe created on behind the upstairs bathroom cabinet. The water damage in NE Portland was extensive, affecting ceiling below, wood, and tile flooring, and personal belongings. It affected the second story, the first story, and the basement levels. The clients requested immediate help to prevent mold growth, salvage their possessions, and restore their home to its pre-damage condition.


  1. Time Sensitivity: Time was of the essence to prevent further damage and mold growth. Immediate action was required to mitigate losses.
  2. Comprehensive Damage: The burst pipe had affected multiple areas, including ceiling, walls, flooring, and personal belongings, demanding a thorough restoration process. Furthermore, since the source of the leak was in the kitchen floor, removal of the crawlspace insulation was required.
  3. Coordination with Insurance: Coordinating with the client’s insurance company to ensure a smooth and hassle-free claims process.
Image of thermal imaging camera facing a bathroom floor
Thermal Imaging showing affected areas of the upstairs bathroom floor
A water closet affected by water damage taken in Northeast Portland
The downstairs water closet that was affected by the broken pipe directly above.

Strategies Employed:

  1. Emergency Response Team: Benchmark Restoration & Cleaning deployed an emergency response team within minutes of the initial call, equipped with state-of-the-art water extraction and drying equipment.
  2. Damage Assessment: Conducted a detailed assessment to identify the extent of the damage, categorizing it into different levels of severity to prioritize restoration efforts.
  3. Drying and Dehumidification: Utilized industrial-grade drying and dehumidification equipment to eliminate moisture, preventing mold growth and further damage.
  4. Content Restoration: Implemented specialized techniques for the restoration of damaged personal belongings, including furniture, documents, and electronics.
  5. Collaboration with Insurance: Worked closely with the client’s insurance company, providing detailed documentation of the damage and restoration process to expedite the claims process.
Image of drying equipment in small bathroom
Drying equipment installed, including a dehumidifier and turbo dryers to dry out the downstairs water closet
Drying equipment being used to dry a ceiling
Drying equipment injecting dry, dehumidified air into the ceiling just below the source of the water damage in Northeast Portland

Positive Outcome:

  1. Swift Restoration: Benchmark Restoration & Cleaning successfully completed the water damage restoration within the agreed-upon timeframe, preventing further deterioration of the property.
  2. Client Satisfaction: The homeowners were highly satisfied with the speed and efficiency of the restoration process, as well as the meticulous attention given to salvaging their belongings.
  3. Insurance Claim Success: The collaboration with the insurance company resulted in a smooth claims process, ensuring the clients received the compensation they were entitled to.

Conclusion: Benchmark Restoration & Cleaning demonstrated its fine skill in water damage restoration by swiftly and effectively addressing the challenges posed by the condensation line incident on NW 138th Way, Vancouver, WA 98685. This case study serves as a testament to the company’s commitment to providing efficient, comprehensive, and client-focused solutions in times of crisis.

Image of a thermal hygrometer testing subfloor
Moisture content of the subfloor shows 13.1 percent – below dry standards of 17 percent.
image of water damage restoration drying equipment in Northeast Portland basement
The basement at NE 25th Ave,Portland,OR 97211-6012 that had a water damage

Do you need a water damage restoration company in NE Portland?

With Vancouver Washington’s increase in residences, protecting your home is more important than ever. At Benchmark Restoration & Cleaning, we quickly respond in minutes to any water damage that occurs in Vancouver our clients. For more information and practical tips on how to navigate these changes, you can contact us here

Benchmark Restoration & Cleaning is a certified firm in water damage restoration. And a certified Repair, Renovator beginning with the EPA, and also with the State of Washington.

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Benchmark Restoration & Cleaning is a I.I.C.R.C. Water Damage Certified Firm
Benchmark Restoration is a certified EPA Lead-Safe Firm, and Certified Lead Safe Renovator in the State of Washington

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