Water Damage Restoration for Multi-Family Housing

When water damage is occurring to your multi-family housing property, BENCHMARK is the fastest response to prevent more damage from occurring, and start the restoration process.

Water Damage to Your Multi-Family Housing Property? Let Us Help.

Heavy rains from a storm, or faulty plumbing can cause your multi-family property to have extensive water damage. BENCHMARK technicians & team are the authority that specializes in the removal, and restoration after a water damage.

Our client-focused technicians will assess the multi-family water damage of your property. Then we’ll help you make the correct decisions for the restoration of your asset. Our experienced managers with the most advanced moisture finding equipment will detect hidden and extract any standing water.

We have more than 35 years experience in multi-family water damage restoration, and so you can trust our water damage restoration team to ensure your property is cleaned, dried, and restored to better than pre-loss conditions.

What To Do Until Help Arrives

Here are the initial steps to take between calling BENCHMARK, and our water damage restoration technicians arrival.

The Water Restoration Process

Every water damage is unique, and requires a structured solution, so the primary process stays the same. BENCHMARK has the experience and advanced equipment to quickly restore your home to better than before, water damage condition. We use a structured approach to water extraction and water removal that emphasizes inspecting and increasing the drying process from beginning to end.

24 Hour Emergency Services

The extraction and mitigation begins with a phone call. When you are dealing with water damage, immediate action is hyper critical. If you delay even a few hours can greatly increase the size and degree of damage.

What to Expect

When considering what type of service you need, do you mind if we ask you a few more questions to be prepared when we arrive?


  1. When did this loss occur?
  2. Has the source been stopped?
  3. What is the source?
  4. Does the property still have electricity?
  5. Is the HVAC system still operational?
  6. Are the affected areas in 1 area?
  7. What year was the home constructed?
  8. Does anyone in the home have sensitivities to chemicals, allergies or respiratory problems?
  9. Have you called your insurance company yet?

A water damage restoration timeline can vary depending on the extent of the damage and the specific steps needed to restore the affected area. However, here is a general timeline that may be followed:

  1. Assessment – The first step is to assess the extent of the damage and identify any safety hazards or structural damage.
  2. Water extraction – Any standing water is removed using specialized equipment, such as pumps or vacuums.
  3. Drying – The affected area is dried using dehumidifiers and air movers to prevent further damage and mold growth.
  4. Cleaning – Any affected surfaces and items are cleaned and disinfected to prevent mold and bacterial growth.
  5. Restoration – The area is restored to its pre-damage condition, which may include replacing flooring, drywall, or other building materials.

Here’s what to expect today:

  1. At Arrival – Your technician will evaluate all the areas and the scope of the affected area to ensure the fasted drying
  2. Extraction – All affected areas are extracted to remove any excess water.
  3. Anti-Microbial Treatment – Your technician will apply an antimicrobial treatment to inhibit the growth of mold, mildew and bacteria
  4. Equipment installed – We’ll install high-velocity airmovers and state-of-the-art dehumidifiers to rapidly evaporate any water saturation.
  5. Removal of affected material – If necessary, any unsalvageable materials that cannot be saved will be removed to eliminate any secondary damage.
  6. Track off clean – Lastly we will clean the affected and surrounded areas, leaving the area clean, or cleaner than before the loss.

The duration of each step can vary depending on the extent of the damage and the specific techniques and equipment used. In some cases, it may take several days or even weeks to complete the restoration process.

It is important to act quickly when dealing with water damage to prevent further damage and potential health hazards. Hiring a professional water damage restoration company can help ensure a timely and thorough restoration process.

Question: So what area’s would you like to have cleaned?

The BENCHMARK standard for Multi-Family Housing Water Damage Restoration Services

Highly Trained Water Damage Specialists

Our water restoration team specializes in multi-family water damage restoration, with training focused on saving salvageable items, rapid drying times while accurately documenting the entire restoration process.

Highest Rated Client Care

With over 35 years of experience in the water damage restoration industry. We’re from here – your property and want to help you get back to normal after you have water damage to your home.

#1 Water Damage Response in PDX

We’ve earned the reputation as the leader in the water damage restoration with more than 35 years of experience. So our water damage restoration services involve the healthiness, and appeal of your home.

Easier Insurance Process

BENCHMARK will help you through the insurance claim procedures and support you with the necessary paperwork to make the process a more enjoyable experience.

Need a Water Damage Service?

When you call, our client specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. Beyond understanding your situation, we will want to set up a time for your local BENCHMARK team lead to inspect the property and develop a plan to restore your property. Rapid response is critical, so we’ll want to schedule this as soon as possible.

After our water damage technicians arrive at your multi-family property, they will help you understand the severity of the affected areas, concerns that may be developing, and what can be restored. If necessary, we will also assist with stopping the source of the water damage.

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Does insurance cover water damage at my property?

Some level of coverage is provided in many (even most) homeowner insurance policies. You will need to contact your agent, and be connected with a personal insurance adjuster to assist you with your water damage scenario. When dealing with insurance, the “source” of the water damage is important to know. Other services such as flooding from groundwater, and rivers are supported through the National Flood Insurance Program.

What should I do if I have a water damage in my Apartment?

If a water loss occurs in at your property, it’s only natural you want to immediately get active. Below are some productive actions you can perform before we arrive. Remember, only do this if you can do it safely.

  1. Stop the water source, if you can. If you can’t find where the water is coming from, we’ll locate and stop the source as soon as we arrive.
  2. Remove any excess water by using towels, mopping, as best you can, or wiping. This could include flooring and hard surface furniture which has standing water on it.
  3. Protect carpet, rugs, drapes, and upholstered items from further damage. Place tinfoil or cellophane between furniture and wet carpet or rugs. Move books, magazines, or other items that may dye from carpets and rugs.
  4. Be careful with electric items that have come into contact with water. This may include items such as electrical sockets, light switches, and if in the ceiling lights themselves.
How long does it take to dry?

The structural drying time varies with the severity of the water damage occurring, and the structure-type, on average situation taking 3–5 days. This can vary greatly though, depending on the scope of the affected areas, the affected materials & contents affected, any removal that may be required.

Returning your multi-family housing property to its pre-loss condition is a closely monitored process, with our technicians making adjustments to environment and equipment to help the area is return to normal as fast as possible.

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