Water damage restoration Happy Valley Case Study

A real estate agent entered, a residential property in Happy Valley Oregon that faced significant water damage due to a burst pipe. Urgent intervention was required to prevent further destruction and restore the affected areas. This case study outlines the successful water damage restoration project executed by Benchmark Restoration & Cleaning, highlighting the challenges faced, strategies employed, and the positive outcome achieved.

BEFORE: Thermal Imaging of Water Damage equipment in use in Happy Valley, 97086
DURING: Mitigation of water damage in Happy Valley Oregon, 97086

Client Overview: Benchmark Restoration & Cleaning was contacted by the Lins, the homeowners on SE Spencer drive in Happy Valley Oregon, 97086. after their real estate agent discovered a burst pipe in their laundry room. The water damage was extensive, affecting walls, flooring, and personal belongings. The clients sought immediate assistance to prevent mold growth, salvage their possessions, and restore their home to its pre-damage condition.


  1. Time Sensitivity: Time was of the essence to prevent further damage and mold growth. Immediate action was required to mitigate losses.
  2. Comprehensive Damage: The burst pipe had affected multiple areas, including walls, flooring, and personal belongings, demanding a thorough restoration process.
  3. Coordination with Insurance: Coordinating with the client’s insurance company to ensure a smooth and hassle-free claims process.

Strategies Employed:

  1. Emergency Response Team: Benchmark Restoration & Cleaning deployed an emergency response team within minutes of the initial call, equipped with state-of-the-art water extraction and drying equipment.
  2. Damage Assessment: Conducted a detailed assessment to identify the extent of the damage, categorizing it into different levels of severity to prioritize restoration efforts.
  3. Drying and Dehumidification: Utilized industrial-grade drying and dehumidification equipment to eliminate moisture, preventing mold growth and further damage.
  4. Content Restoration: Implemented specialized techniques for the restoration of damaged personal belongings, including furniture, documents, and electronics.
  5. Collaboration with Insurance: Worked closely with the client’s insurance company, providing detailed documentation of the damage and restoration process to expedite the claims process.
BEFORE: Laminate flooring still intact
AFTER: Affected, Dangerous Materials Removed

Positive Outcome:

  1. Swift Restoration: Benchmark Restoration & Cleaning successfully completed the water damage restoration within the agreed-upon timeframe, preventing further deterioration of the property.
  2. Client Satisfaction: Mr. and Mrs. Lin were highly satisfied with the speed and efficiency of the restoration process, as well as the meticulous attention given to salvaging their belongings.
  3. Insurance Claim Success: The collaboration with the insurance company resulted in a smooth claims process, ensuring the clients received the compensation they were entitled to.

Conclusion: Benchmark Restoration & Cleaning demonstrated its expertise in water damage restoration by swiftly and effectively addressing the challenges posed by the burst pipe incident on SE Spencer Drive, Happy Valley Oregon, 97086. This case study serves as a testament to the company’s commitment to providing efficient, comprehensive, and client-focused solutions in times of crisis.

Do you need a water damage restoration company?

With Happy Valley Oregon’s increase in residences, protecting your home is more important than ever. At Benchmark Restoration & Cleaning, we quickly respond in minutes to any water damage that occurs in Happy Valley our clients. For more information and practical tips on how to navigate these changes, you can contact us here

Benchmark Restoration & Cleaning is a certified firm in water damage restoration. And a certified Repair, Renovator beginning with the EPA, and also with the State of Washington.

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Benchmark Restoration & Cleaning is a I.I.C.R.C. Water Damage Certified Firm
Benchmark Restoration is a certified EPA Lead-Safe Firm, and Certified Lead Safe Renovator in the State of Washington

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