24 / 7 Emergency Response
A surprise emergency can happen any time, and our Client Care Coordinators are ready to take your call, day or night. Just call BENCHMARK for immediate help with our 24/7 Emergency Response.
24 / 7 Emergency Response Services. Can we help?
Without warning, our environment can take a shocking turn: groundwater flooding, snow-storms, broken pipes, toilet backups, or water-heater failures. Just one of these can have a disastrous effect on your home, turning your life into chaos. BENCHMARK used highly-trained technicians are near, from the Portland-Metro area and customer-centric in their caring. Nothing makes us happier when our clients return to their restored home as rapidly as possible.
What To Do Until Help Arrives
Here are the initial steps to take between calling BENCHMARK, and our water damage restoration technicians arrival.
The Water Restoration Process
Every water damage is unique, and requires a structured solution, so the primary process stays the same. BENCHMARK has the experience and advanced equipment to quickly restore your home to better than before, water damage condition. We use a structured approach to water extraction and water removal that emphasizes inspecting and increasing the drying process from beginning to end.
24 Hour Emergency Services
The extraction and mitigation begins with a phone call. When you are dealing with water damage, immediate action is hyper critical. If you delay even a few hours can greatly increase the size and degree of damage.
The BENCHMARK standard for 24 / 7 Emergency Response Service
Highly Trained Water Damage Specialists
Our water restoration team specializes in residential water damage restoration, with training focused on saving salvageable items, rapid drying times while accurately documenting the entire restoration process.
Highest Rated Client Care
With over 35 years of experience in the water damage restoration industry. We’re from here – your property and want to help you get back to normal after you have water damage to your home.
#1 Water Damage Response in PDX
We’ve earned the reputation as the leader in the carpet cleaning with more than 35 years of experience. So our carpet cleaning services involve the healthiness, and appeal of your home.
Easier Insurance Process
BENCHMARK will help you through the insurance claim procedures and support you with the necessary paperwork to make the process a more enjoyable experience.
Need a 24 / 7 Emergency Response Service?
When you call, our client specialist will guide you through several questions that will help us appropriately respond to your unique water emergency. Beyond understanding your situation, we will want to set up a time for your local BENCHMARK team lead to inspect the property and develop a plan to restore your home. Rapid response is critical, so we’ll want to schedule this as soon as possible.
After our water damage technicians arrive at your home, they will help you understand the severity of the affected areas, concerns that may be developing, and what can be restored. If necessary, we will also assist with stopping the source of the water damage.
Does insurance cover water damage in my home?
Some level of coverage is provided in many (even most) homeowner insurance policies. You will need to contact your agent, and be connected with a personal insurance adjuster to assist you with your water damage scenario. When dealing with insurance, the “source” of the water damage is important to know. Other services such as flooding from groundwater, and rivers are supported through the National Flood Insurance Program.
What should I do if I have a water damage in my home?
If a water loss occurs in your home, it’s only natural you want to immediately get active. Below are some productive actions you can perform before we arrive. Remember, only do this if you can do it safely.
- Stop the water source, if you can. If you can’t find where the water is coming from, we’ll locate and stop the source as soon as we arrive.
- Remove any excess water by using towels, mopping, as best you can, or wiping. This could include flooring and hard surface furniture which has standing water on it.
- Protect carpet, rugs, drapes, and upholstered items from further damage. Place tinfoil or cellophane between furniture and wet carpet or rugs. Move books, magazines, or other items that may dye from carpets and rugs.
- Be careful with electric items that have come into contact with water. This may include items such as electrical sockets, light switches, and if in the ceiling lights themselves.
How long does it take to dry?
The structural drying time varies with the severity of the water damage occurring, and the structure-type, on average situation taking 3–5 days. This can vary greatly though, depending on the scope of the affected areas, the affected materials & contents affected, any removal that may be required.
Returning your house to its pre-loss condition is a closely monitored process, with our technicians making adjustments to environment and equipment to help the area is return to normal as fast as possible.
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